Fox Refrigeration Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

office@foxrefrigeration.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Health and safety information

· Account information

· Identification documents

· Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Account information, including registration details

· Information used for security purposes

· Marketing preferences

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Marketing preferences

· Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

· Names and contact details

· Addresses

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Contract

· Legal obligation

Our lawful bases for collecting or using personal information for research or archiving purposes are:

· Contract

· Legal obligation

Where we get personal information from

· People directly

· Publicly available sources

How long we keep information

We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 July 2024